Privacy Policy

Geeks2Connect Infotech Pvt. Ltd. ("JanvaaniAi", "we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our platform and services.

We may collect the following types of information:

• Account Information: Name, email address, phone number, organisation details, and password when you register.
• Usage Data: Call logs, transcripts, interaction data, and platform activity.
• Device & Technical Data: IP address, browser type, operating system, and cookies.
• Payment Data: Billing information processed securely through our payment partners (we do not store card details).

• To provide, operate, and improve our Services
• To process transactions and manage credit packs
• To send service-related communications and updates
• To detect, prevent, and address fraud or security issues
• To comply with legal obligations
• To send promotional communications (you may opt out at any time)

We do not sell your personal data. We may share information with:

• Service Providers: Trusted third parties who assist in operating our platform (cloud hosting, analytics, payment processors).
• Legal Authorities: When required by law or to protect our rights and users.
• Business Transfers: In the event of a merger, acquisition, or sale of assets.

We retain your personal data for as long as your account is active or as needed to provide Services. You may request deletion of your account and associated data by contacting us at help@janvaaniai.com.

We use cookies and similar tracking technologies to enhance your experience, analyse site traffic, and personalise content. You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of some features.

We implement industry-standard security measures including encryption, access controls, and secure data storage. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Data portability

To exercise any of these rights, email us at help@janvaaniai.com.

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected such data, we will delete it promptly.

We may update this Privacy Policy periodically. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this page regularly.

If you have any questions or concerns about this Privacy Policy, please contact us:

• Email: help@janvaaniai.com
• Address: Geeks2Connect Infotech Pvt. Ltd., India
• Phone: +91 90793 37311